Prism Security Alarm FAQ’s
I have lost my Security System User Manual can I get another?
Yes of course they are available for download from right here
I have been thinking about buying a security system for a while now, but I don’t know too much about them. How do they work?
A security system starts with a control panel. Usually located in a closet or basement, the control panel contains the “brains” of the security system, and essentially operates as a central computer. Various sensors connect to the control panel from locations throughout your home. If your security system is armed and the sensors detect a problem, they send signals to the control panel. The control panel automatically dials the central monitoring station, where the proper authorities are notified.
Do Prism security systems require a phone line?
NO! Ask one of our sales consultants about our state-of-the-art systems that do NOT require a phone line.
I’ve been hearing so much about these “wireless” security devices. Do they really work well, and are they easy to use?
Yes on both counts! Technological breakthroughs have led to the development of wireless electronic security products, and their effectiveness has been proven time and again over the years in millions of installations. Their stability and long battery life make them a popular choice among homeowners. People today enjoy the convenience of remote control devices, and the security industry has responded! User-friendly wireless products provide the dual benefits of superior performance and ease of operation. Wireless keypads allow you to activate and de-activate your security system with the touch of a button, and can even be programmed so a young child can operate it with ease. Homeowners especially love wireless keyfobs. Similar in size to a remote car alarm key, they fit right on your keychain, and the press of a single button lets you control your system. This is especially great if you and your family enjoy spending time outdoors. Relax by the pool, garden, barbecue and entertain, or play with your kids in the backyard and enjoy extra mobility without compromising your safety.
Another hot item gaining popularity is the interactive phone module. By adding the phone module to your home security system, you’ll have remote control access from any touch tone or cellular telephone. From your office, on the road, or anywhere in the world! Arm, disarm or check the status of your system, turn your lights on or off-you can even control your thermostat and air conditioner!
What are magnetic contacts?
Magnetic contacts are two-part devices used to safe guard windows and doors. One part of the contact is a switch installed in the window or door jam. The other part contains a magnet and it is placed on the window or door itself. Any noticeable shift in contact with the switch results in an alarm.
Sensors? How do the “glass break” kind operate?
“Acoustic” glass break sensors, usually mounted on ceilings or walls, work by listening for the sound of breaking glass in a window. “Shock” glass break detectors are mounted on the window and “feel” the shock of breaking glass. This kind of advanced wireless technology can provide shatter and shock protection for your windows, for often intruders are “sensed” and an alarm sounded while they are still outdoors.
What is a PIR?
A passive infrared motion detector (PIR) is an electronic security device that detects intruders by “sensing” motion or body heat in the area being protected. Most PIR’s are designed to be used when your family is away from home or when no one will be passing through the area covered by the PIR.
I have a dog. Does that mean I can’t install a PIR?
Absolutely not. Recent innovations in security technology have resulted in the creation of “pet immune” motion detectors allowing dog and cat lovers to enjoy the same level of protection they would recieve with a standard PIR. These state of the art sensors provide “pet immunity” for animals weighing up to 100 pounds. Pet immune PIR’s allow your pet to move about freely but can still detect an intruders movement.
What happens if I move?
If you are a Prism Security customer in good standing, We will install a standard security system at your new home free of charge.
What does the keypad do?
You operate your security system by entering your security code at the keypad. Generally located at entry doors, keypads can arm and disarm with push-button ease, and literally put security at your fingertips! Good features to look for include illuminated keys to provide you with greater visability in the dark, easy to read displays that spell out your systems status at a glance, and one-touch function keys that provide single button operation for arming, disarming, and emergencies. Most keypads even offer convenient additional user codes to give friends, neighbors or service people limited access to your home.
I already have a battery-operated smoke detector, so why would I need one installed as part of my security system? Whats the difference?
Since you own a smoke detector, you obviously realize what an important safety measure this device is. That’s good. Smoke detectors are highly effective in preventing loss of life and property. However, there are differences between the “stand alone” or battery-operated smoke detector you would buy at your local hardware store and one installed as part of your home security system. “Stand alone” detectors are not connected to other detectors or warning devices. A smoke detector connected to your security system offers more protection because it is monitored by a central monitoring station. If fire strikes, the detector sets off an alarm and sends a signal to the control panel. The control panel dials the central monitoring station, where the operator notifies the fire department. Only central station monitored smoke detectors provide automatic notification of authorities when you or your family are asleep, not at home or unable to get to the phone.
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The best security systems in Vancouver is Prism Security which services Vancouver, Burnaby, Tri Cities, Coquitlam, Surrey and the Fraser Valley for home and business security, burglary alarms, structured wiring, and video surveillance installations.
Prism Security is considered the one of the best alarm companies in Vancouver and the Fraser Valley region for personal and business security and peace of mind.
